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hotel room with a couch and workdesk at Three Waters Resort & Marina

Resort Policies & Regulations

Deposit & Cancellation Policy

A deposit of one night’s room rate, one night’s resort fee ($49/night), and applicable taxes will be taken at the time of booking. Reservations with invalid credit cards will be canceled. Guests may cancel up to 72 hours before arrival to avoid one night’s room, tax, and resort fee penalty. If the reservation results in a no-show on the arrival night, then the credit card will be charged a one-night room and tax fee and the reservation will be canceled. A state tax of 7.5%, an occupancy tax of 5%, and a $49 nightly resort fee plus tax will apply to each reservation. For Special Event Dates*, 100% of the remaining stay total (remaining nights, resort fees, and applicable taxes) will be due 14 days before arrival. Reservations must be canceled 14 days before arrival to receive a full refund of the deposit. All reservations received after 14 days before arrival will be subject to a 100% non-refundable deposit. The exception to this policy is Festive Season (12/26 – 1/1) where the policy above is 30 days. *Special Event Dates 2024: 7/4-7/7, 7/23-7/27, 11/28-11/29, and 12/26-1/1/2025. Special Event Dates 2025: 2/14 - 2/16, 4/12 - 4/19, 7/3 - 7/5, 7/29 - 8/2, 11/26 - 11/28, and 12/26 - 1/1/2026.

Advance Purchase Rate Plan 

Advance Purchase Rate Plans are fully prepaid, non-changeable, and non-refundable. Should you cancel an Advance Rate Plan the full amount of the reservation shall be forfeited. If the reservation results in a no-show on arrival night, 100% of the reservation duration will be non-refundable and the reservation will be canceled. Each rate plan has defined cancellation policies as you proceed further into the booking process. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in any fraudulent or inappropriate activity or under other circumstances where it appears that the rates or details of the reservation contain or resulted from a mistake or error.

Check-In Policy

At check-in, you must present a valid ID and Credit Card or Debit Card. The cardholder must be present at check-in. Upon arrival, your credit card will be authorized for the remaining room reservation, tax, and resort fee, and $100 per night for incidentals (up to $300 at the time of check-in; once $300 has been exceeded, your credit card will be charged for any overage amount). Any unused funds will be released at the time of checkout. It may take 3-5 business days for the refund to reflect on your bank account. At check-in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, the price is subject to change. A state tax of 7.5%, an occupancy tax of 5%, and a $49 nightly resort fee plus tax will apply to each reservation.

Resort Fee

The daily $49 resort fee provides every guest with:

  • Daily Rum Runner water taxi 
  • Daily local shuttler service
  • Daily bicycle rental 
  • Daily kayak and paddleboard rentals 
  • One welcome rum tasting per guest, per stay
  • One PATH® water bottle per guest, per stay

Dog Policy

Three Waters Resort & Marina welcomes well-mannered dogs. Guests bringing dogs will be charged a $150 USD non-refundable fee per stay, a maximum of two dogs per room. Room type and location restrictions may apply. Guests will be responsible for any property damage inadvertently caused by their dogs. Certified service dogs that assist individuals with disabilities are welcome at the hotel and are not subject to the policies and restrictions described above.

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